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project 02 • 2024
Conversation AI Platform
“Enterprise chatbot that doesn't feel like talking to a wall.”
the story
Designed and built an enterprise conversational AI platform that handles customer support at scale. The focus was on making interactions feel natural, not robotic.
Implemented context-aware responses, emotion detection, and smart handoff to human agents when needed. Reduced average handling time by 40%.
The hardest part wasn't the AI—it was understanding what customers actually needed.
the 40% improvement came from ONE simple change... context windows
tools I used
LangChainGPT-4PostgreSQLReactWebSockets
key insight:
“The hardest part wasn't the AI—it was understanding what customers actually needed.”